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Please read the following notes before submitting the Online Complaint Form.
If your complaint is about a programme, it should be made within 90 days from the date of first broadcast or publication online. Otherwise, we may not be able to process your complaint.
If the subject of complaint is a radio / television programme or a material published on RTHK’s online platforms (e.g. website, social media platforms, apps, etc.), you need to give us details about the programme / material, including the title of the programme / material, the service platform on which it was broadcast / published and its broadcast / published date and time.
If you request for a written reply from us, please provide your contact details.
For materials published on our online platforms, you may provide us with screen captures for illustration purposes.
To facilitate our effective processing of your complaint, please let us have sufficient and concrete information about the substance of your complaint and state your case as concisely as possible.
We strive to issue a reply within 30 days upon receipt of your complaint. We will keep you informed of the progress if more time is needed.
You may refer to our
Complaints Handling Procedures for Programme-related Matters
for more information.
You may also lodge your complaint at our Complaints Hotline (Tel. No.: 3691 2388).
*
Compulsory items
Please select the type of service under complaint*
Radio 1
Radio 2
Radio 3
Radio 4
Radio 5
Radio 6
Putonghua Channel
TV31
TV32
TV33
Online
Others
Programme Title
(If your complaint does not concern a programme, please leave this field blank.)
Broadcast Date and Time
(If your complaint does not concern a programme, please leave this field blank.)
Have you lodged this complaint before?*
YES
NO
Please specify the date, time and way of lodging the previous complaint, and provide relevant information such as telephone no. / email address / postal address / fax no.
Please select
By phone
By email
By post
By fax
In person
Substance of Complaint*
Please input sufficient and concrete details of your complaint in the box below to facilitate our follow-up and investigation. (
Note:
"Paste" function is not applicable.)
If you would like to provide image(s) of
materials published on RTHK’s online platforms
to illustrate your complaint, please upload the image(s) here.
(maximum 4 images, jpg/ jpeg/ png format, size 3MB below)
Add more files
Name*
Mr.
Ms.
Phone Number
Request for a written reply?*
YES
NO
If you need a written reply from us, please provide one of your contacts below.*
Email Address
Postal Address
The personal data you provide in this form will be used for purposes which are directly related to processing your message. You may refer to
RTHK Privacy Policy
for more details.
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