X

TV

Radio

Hot Search

Complaint
Complaint

Please read the following notes before submitting the Online Complaint Form.

  1. If your complaint is about a programme, it should be made within 90 days from the date of first broadcast or publication online. Otherwise, we may not be able to process your complaint.
  2. If the subject of complaint is a radio / television programme or a material published on RTHK’s online platforms (e.g. website, social media platforms, apps, etc.), you need to give us details about the programme / material, including the title of the programme / material, the service platform on which it was broadcast / published and its broadcast / published date and time.
  3. If you request for a written reply from us, please provide your contact details.
  4. For materials published on our online platforms, you may provide us with screen captures for illustration purposes.
  5. To facilitate our effective processing of your complaint, please let us have sufficient and concrete information about the substance of your complaint and state your case as concisely as possible.
  6. We strive to issue a reply within 30 days upon receipt of your complaint. We will keep you informed of the progress if more time is needed.
  7. You may refer to our Complaints Handling Procedures for Programme-related Matters for more information.
  8. You may also lodge your complaint at our Complaints Hotline (Tel. No.: 3691 2388).
*Compulsory items
Please select the type of service under complaint*
Programme Title
(If your complaint does not concern a programme, please leave this field blank.)
Broadcast Date and Time
(If your complaint does not concern a programme, please leave this field blank.)
Have you lodged this complaint before?*
Please specify the date, time and way of lodging the previous complaint, and provide relevant information such as telephone no. / email address / postal address / fax no.
Substance of Complaint*
Please input sufficient and concrete details of your complaint in the box below to facilitate our follow-up and investigation. (Note: "Paste" function is not applicable.)
If you would like to provide image(s) of materials published on RTHK’s online platforms to illustrate your complaint, please upload the image(s) here.
(maximum 4 images, jpg/ jpeg/ png format, size 3MB below)

Name*
Phone Number
Request for a written reply?*
If you need a written reply from us, please provide one of your contacts below.*
Email Address
Postal Address

The personal data you provide in this form will be used for purposes which are directly related to processing your message. You may refer to RTHK Privacy Policy for more details.